Frequently Asked Questions

What is considered a trip?

Each time you board a new coach counts as a new trip, for example if you travel from Nelson to Christchurch and have a coach change in Blenheim that counts as two trips.

What tour/cruise options are included in my flexitrips pass?

You can use your flexitrips pass to cross the North and South islands on the Interislander ferry (1 trip per crossing), take an awesomeNZ day tour to Milford Sound (2 trips return, cruise additional) and enjoy a dolphin watching cruise to the ‘Hole in the Rock’ in the Bay of Islands (1 trip).

Can I change my departure dates?

Yes. You can make changes to your itinerary and even cancel a booking up to 2 hours prior to departure without any penalties.

Can I use my pass to go back and forth between two places?

Repeat journeys between the same stops are not allowed, however you are entitled to one return journey.

Can I get off anywhere?

Yes. As long as it’s within our network you can hop on and off wherever you choose.

If I don't use all my trips can I get a refund?

There are no refunds for unused trips but you may gift or sell it on to someone else.

I'm travelling with a friend, can we use the same pass?

No, each traveller must have their own pass. For example you cannot buy a single 30 trips for two people; you must buy two 15 trips passes. It is possible to buy two or more passes in one booking transaction. If you do this you and your friend(s) must travel together on the same dates and same services. However if you intend to travel on different dates or services you must purchase the passes in separate booking transactions. If you purchase two or more passes in the same booking but later decide to travel separately, please contact us directly to split your pass. A $50 administration fee applies for splitting passes.

What's included in my pass?

Coach transport on our national network including selected dedicated sightseeing sectors throughout the country, the Interislander ferry between Wellington and Picton, and the Hole in the Rock Cruise from Paihia. Meals and optional activities are not included in your pass price but can be added for an additional cost on selected touring routes.